With patient visits in excess of 42,000 per year and a changed Emergency Department environment due to previous additions, Upper Valley Medical Center needed to expand and renovate. Our team was hired to perform the expansion/ renovation to the Emergency Department increasing the capacity to 33 treatment rooms, adding and renovating support spaces, creating a new critical access corridor, and expanding/ renovating Medical Imaging Services. It was of utmost importance to the client that ED, ambulance service, Imaging, and other ancillary services continued to see patients uninterrupted during the renovation and that there was no clinical impact during the span of the project.
Through thoughtful engagement of ED administrators, clinicians, auxiliary service providers, and best-practice research the medical planning team was able to design a new emergency department which solved spatial and flow issues and improved both staff and patient satisfaction.
Prior to renovation, the ED performance fell between the 25th and 65th percentile, when compared to key industry benchmarks. Upon deeper review by the design team, a series of infrastructure issues existed which compromised the quality and stood in the way of the efficient delivery of care. Analysis of data from before and after renovation shows marked improvement in a variety of service indicators including, increased patient and staff satisfaction, decreased patient length of stay, quickened arrival to diagnosis time, increased primary and secondary market share capture, and increased ambulance traffic.